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- Service inquiry : help@arencia.com
- Business inquiry : arencia@arencia.com
quick answers to your questions
Frequently Asked Questions
Is the Rice Mochi Cleanser a cleansing foam or a clay mask?
Is the Rice Mochi Cleanser a cleansing foam or a clay mask?
The Arencia Rice Mochi Cleanser works as both cleansing oil and clay mask. This patented natural formula is made with 20-30 raw natural ingredients that helps with the skin biome.
If used as a daily cleanser, the Rice Mochi Cleanser can be used as a regular foaming cleanser.
However, we recommend that you take full advantage of this natural skin concoction by using it like a combination of skin foam and clay mask by gently massaging the face or problem areas for over a minute before rinsing off. Your skin will notice a dramatic difference in texture after using the Rice Mochi Cleanser!
How do I use the Rice Mochi Cleanser as a wash-off mask?
How do I use the Rice Mochi Cleanser as a wash-off mask?
Take a generous amount of the Arencia Rice Mochi Cleanser, whisk up the texture using your fingers, and gently spread the paste over your face. For an easier spread, you can add small amount of water to the mixture.
Leave the mask on your face for one minute before rinsing off with lukewarm water.
Do your products contain parabens or sulfates?
Do your products contain parabens or sulfates?
No. We are committed to clean formulations, free from parabens, sulfates, phthalates, and mineral oil.
What makes Arencia different from other K-beauty brands?
What makes Arencia different from other K-beauty brands?
We combine time-tested natural ingredients like rice and centella with clinically proven actives such as collagen, peptides, and niacinamide — delivering visible results while staying gentle on skin.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard US shipping takes 3–7 business days depending on location.
What is your return policy?
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@arencia.com. Please note that returns will need to be sent to the address that will be provided.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns will be charged with a restocking fee (10% of the purchase amount), and it will be deducted from the refunded amount.
You can always contact us for any return question at help@arencia.com.
*Please note that our return policy may change at any time without notification.
*Please note that partial order cancellations are not available.
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