The color of our Vitamin C Booster Shot may vary slightly due to the natural characteristics of its ingredients and differences between production batches. A slight color variation does not necessarily mean the product is counterfeit or defective.

If you purchased your Vitamin C Booster Shot directly from the official Arencia website, you can rest assured that your product is authentic, regardless of slight color differences.

If you notice a significant color change, an unusual smell, or a change in texture, please contact our Customer Support team before use. We're always happy to help!

The Arencia Rice Mochi Cleanser works as both cleansing oil and clay mask. This patented natural formula is made with 20-30 raw natural ingredients that helps with the skin biome.

If used as a daily cleanser, the Rice Mochi Cleanser can be used as a regular foaming cleanser.

However, we recommend that you take full advantage of this natural skin concoction by using it like a combination of skin foam and clay mask by gently massaging the face or problem areas for over a minute before rinsing off. Your skin will notice a dramatic difference in texture after using the Rice Mochi Cleanser!

Take a generous amount of the Arencia Rice Mochi Cleanser, whisk up the texture using your fingers, and gently spread the paste over your face. For an easier spread, you can add small amount of water to the mixture.

Leave the mask on your face for one minute before rinsing off with lukewarm water.

No. We are committed to clean formulations, free from parabens, sulfates, phthalates, and mineral oil.

We combine time-tested natural ingredients like rice and centella with clinically proven actives such as collagen, peptides, and niacinamide — delivering visible results while staying gentle on skin.

Orders are typically processed within 1–2 business days. Standard US shipping takes 3–7 business days depending on location.

We offer a 14-day return window, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as received, unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Request a Return

To start a return, please contact us at help@arencia.com. If your return is approved, we’ll provide the return shipping address and instructions for sending your package back. Items returned without prior authorization will not be accepted.

All approved returns are subject to a 10% restocking fee, which will be deducted from your refund amount.

Order Cancellations

Order cancellations can only be accommodated if the fulfillment process has not yet started. Once fulfillment has begun, we may no longer be able to cancel your order. Please note that partial order cancellations are not available.

Customer Support

For return, cancellation, or other order-related questions, please contact us at help@arencia.com.

Our Customer Support team operates during business hours based on Korea Standard Time (KST). Messages received outside business hours will be addressed during the next business hours.

Please note that our return policy may change at any time without prior notice.